Shopify Support Packages

Expert Shopify support at your fingertips: on-demand access to your own dedicated team of local Shopify experts.

From $

60

/mo

+GST

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Package 1

Lite

$
60
/mo
+GST

Local support with ticket tracking and report.

Includes:

  • Support ticketing system with local Aussie team
  • Level 1 support with 5-day response time

Package 2

Standard

$
95
/mo
+GST

Faster support response time and uptime monitor.

Includes:

  • Support ticketing system with local Aussie team
  • Level 2 support with 3-day response time
  • Website uptime monitor
  • Domain management

Package 3

Premium

$
170
/mo
+GST

Fastest response time and priority development.

Includes:

  • Support ticketing system with local Aussie team
  • Level 3 support with 1-day response time
  • Website uptime monitor
  • Domain management
  • Priority development
  • Monthly website performance report

Package 1

Lite

$
65
/mo
+GST

Local support with ticket tracking and report.

Includes:

  • Support ticketing system with local Aussie team
  • Level 1 support with 5-day response time

Package 2

Standard

$
105
/mo
+GST

Faster support response time and uptime monitor.

Includes:

  • Support ticketing system with local Aussie team
  • Level 2 support with 3-day response time
  • Website uptime monitor
  • Domain management

Package 3

Premium

$
185
/mo
+GST

Fastest response time and priority development.

Includes:

  • Support ticketing system with local Aussie team
  • Level 3 support with 1-day response time
  • Website uptime monitor
  • Domain management
  • Priority development
  • Monthly website performance report
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